Internal job posting - National Training Manager

Training Manager

The National Training Manager oversees the Training department Nationally of SERR Synergy.


  • Oversee daily operations of the Training department in Pretoria and provide guidance and support to regional training managers
  • Management of personnel:
    • Record employee movement information and employee leave.
    • Manage performance of personnel.
    • Identify potential of personnel and utilize them sufficiently.
  • Identify training needs in line with the company strategy and vision.
  • Co-ordinate the training staff to ensure service delivery on all things relating to training (booking venues, service providers, food, etc).
  • Deal with various stakeholders in the training environment, e.g. SETAs, external training providers, SAQA, learners, etc.
  • Ensure the creation and implementation of a strategy designed to grow the business.
  • Ensure the overall delivery and quality of the unit's offerings to customers.
  • Communicate strategy and results to employees.
  • Monthly reporting to National Operations Manager.
  • Dealing with customer care in their departments.
  • Have a broad knowledge on the various training methodologies and newest training best practices.
  • Does not have to be a specialist but a broad knowledge of the ETD field is recommended.
  • Provide coaching and/or mentoring to staff as and when needed.
  • Any other reasonable task as directed by the employer.


  • Grade 12 certificate.
  • Qualifications in the ETD field will be beneficial.
  • 5-years’ experience in the Training fields will be beneficial.
  • 4-years Management experience will be beneficial.
  • Computer-literacy


  • Judgement & Decision Making
  • Service Orientation
  • Mathematical Reasoning
  • Detail- Oriented
  • Critical thinking
  • Problem-solving
  • Information Ordering
  • Time Management
  • Verbal communication
  • Non-verbal communication
  • Collaboration Skills
  • Leadership skills
  • Negotiation skills
  • Conflict Management

Should you qualify and meet the above requirements, kindly submit your CV to:

E-mail: and use reference: SERR106/08.10.2021. 

Closing date for applications - 20 October 2021.

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